Careers at The Work Lodge

Work. Reimagined.



The Work Lodge is truly an amazing place to work. As a purpose-driven workspace, we carry the same positive values and culture that we emanate daily to our clients.

While the expectations are high, so is the fulfillment. At The Work Lodge, our unique and infectious culture provide not just an amazing environment in which our clients work, but a place for our employees to thrive as well.

By working at the Work Lodge, you’ll be joining a team that is passionate, genuine, giving, and just the right amount of bonkers. You’ll love working here, and growing here.

If you want to truly enjoy coming to work everyday, then this is the place to be. Check out our available job openings below.


Title: Lead Concierge

We are looking for a FULL TIME Lead Concierge for The Work Lodge in the Dallas Design District. With construction finishing up & the brand new location coming online soon, we are currently accepting applications.

About the Role
  • Illustrate The Work Lodge’s core values and strive to achieve our mission.
  • Integral to the member experience, sales performance and operational excellence of The Work Lodge.
  • Support the Corporate Office to enable our members the environment to create their life’s work.
  • Primary focus will be Operations, while minoring in Sales and Hospitality. You will be measured on your ability to maintain operational excellence in line with weekly and monthly building health targets.
  • Corporate Office will provide you with a learning platform to continually equip you with the skills and training to carry out your responsibilities.
Duties and Responsibilities
Operations:
  • Enforce a level of uncompromising cleanliness, including management of the Concierge(s) at your location to ensure cleaning and pantry responsibilities are executed daily to the highest standard
  • Ensure maintenance projects are being resolved in a timely manner to ensure the highest level of member experience
  • Conduct quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required
  • Manage food and beverage offerings to ensure the quality and presentation are aligned with The Work Lodge brand
  • Oversee the daily ordering and receipt of product from vendors
  • Organize the move-in and move-out schedules to minimize member issues
  • Support the Corporate Office in making strategic decisions regarding the operational and financial performance and process optimization of the location
  • Train the Concierge at your location to conduct walkthroughs and prepare reports for those occasions when you are not able to do so
Sales:
  • Tour and sell space to new members by articulating The Work Lodge value proposition and mission
  • Identify the needs of prospective and existing members and recommend tailored solutions responsive to their needs
  • Contact Corporate Office if special attention is needed for any sales inquiry (5+ member office, multi-rooms and/or unique request or needs)
  • Research prospective members in your tour pipeline and develop tailored sales pitches to meet their needs, ensuring all follow-up and closing requirements are addressed
  • Ensure that all information is logged in LodgeOS
  • Refer prospective or existing members to other Work Lodge locations based on their specific needs in order to meet shared sales targets
  • Develop and implement lead generation and sales conversion strategies to maintain 100% occupancy in collaboration with the Corporate Office
  • Train the Concierge at your location to give effective tours and sales pitches for those occasions when you are unavailable to tour
  • Prepare daily and weekly overviews of prospective members for rest of Concierge team; share this information during the daily morning meeting
Hospitality:
  • Develop relationships with members and proactively gather information on their needs to identify both Work Lodge and member services that could help them achieve their goals
  • Identify and execute opportunities to connect members with each other
  • Support the planning and supervision of educational, professional and personal development events based on members’ needs and requests
  • Ensure a gracious arrival experience for all members, prospective members and guests of members while maintaining the necessary level of building security
  • Recommend best practices to Corporate Office for the benefit of the broader company
  • related to member experience, sales, hospitality, operations, events and training

Experience & Requirements
  • Bachelor’s Degree or equivalent
  • 2+ years experience in operations, ideally in hospitality or retail (ideally in addition to prior events and/or sales experience)
  • Experience managing individual contributors required
  • Financial literacy and business operations experience a plus
  • Strong verbal and written communication skills
  • Strong organization skills with the ability to multitask projects from start to finish
  • Passion and understanding for entrepreneurial communities
Critical Competencies for Success
  • Do’er:
    • Do what you love!
    • Credibility is earned at The Work Lodge through execution and getting things done.
    • Get into the details and deliver results under highest expectations on time and quality.
    • Get hands-on with all aspects of the daily needs. The buck stops with you.
    • Pragmatism and outcomes orientation are valued and lead to wins.
    • Thrive in a fast-paced environment.
  • Solution-centric:
    • Flexibility to think outside the box.
    • Ability to foresee and identify the needs of the team.
    • Take an innovator and creator’s approach to any issues that may arise.
  • Collaborator:
    • There is no room for “I” at The Work Lodge. Every role and individual is in the organization to serve.
    • Builds trust across the organization by being a good listener and inclusively soliciting input.
    • You are open to new and innovative solutions.
    • Present well and communicate clearly and effectively to upper management and internal departments.
    • Willing to adjust course when appropriate new ideas or objections are raised.
    • Love working with people!

Apply Online Now >

Title: Concierge

We are accepting applications for a Concierge (FULL TIME and PART TIME) for The Work Lodge in the Houston area (Vintage Park and The Woodlands).

About the Role
  • Primary point of contact for the community and acts as the “face” of The Work Lodge.
  • Illustrate The Work Lodge’s core values and strive to achieve our mission
  • Support and take direction from the Lead Concierge to achieve the following:
    • Create a welcoming and collaborative community environment amongst our members through events and building relationships between members
    • Ensure that your building is fully operational and processes are running smoothly
    • Drive growth and promotion of The Work Lodge provided service offerings
Duties and Responsibilities
Greeting/Point of Contact
  • Be the first and last point of contact for your building
  • Cover the front desk during business hours
  • Greet and check-in member guests
  • Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
  • Manage Work Lodge member check-ins and check-outs
  • Prepare and distribute promotional materials to guests/potential members
  • Answer “walk-up” member and guest questions or refer inquirer to additional resources
Membership Management
  • Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
  • Solve member-related issues to ensure a cohesive community
Building Operations and Management
  • Complete daily opening and closing checklist
  • Assist with move-ins and move-outs; prepare and distribute member welcome packets
  • Assist with building operations and maintenance to ensure highest level of member experience
    • Manage keycard activations
    • Ensuring the building is clean and well kept
    • Ordering consumables
  • Mail and Package responsibilities as needed
  • Identify issues for escalation to the Lead Concierge and document accordingly
Events and Community Management
  • Make posters for events
  • Assist with set-up and breakdown of events, including ordering food and beverages
  • Prepare newsletter
Experience and Requirements
  • College graduate with a four year degree preferred, but not required
  • Customer service and/or sales experience a plus
  • Must have strong verbal and written communication skills
  • Exceptional organizational and multitasking skills
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
  • Passion for entrepreneurial communities
  • Passion and understanding for The Work Lodge mission and values
  • Proficient in basic computer skills
Critical Competencies for Success
  • Do’er:
    • Do what you love!
    • Credibility is earned at The Work Lodge through execution and getting things done.
    • Get into the details and deliver results under highest expectations on time and quality.
    • Get hands-on with all aspects of the daily needs. The buck stops with you.
    • Pragmatism and outcomes orientation are valued and lead to wins.
    • Thrive in a fast-paced environment.
  • Solution-centric:
    • Flexibility to think outside the box.
    • Ability to foresee and identify the needs of the team.
    • Take an innovator and creator’s approach to any issues that may arise.
  • Collaborator:
    • There is no room for “I” at The Work Lodge. Every role and individual is in the organization to serve.
    • Builds trust across the organization by being a good listener and inclusively soliciting input.
    • You are open to new and innovative solutions.
    • Present well and communicate clearly and effectively to upper management and internal departments.
    • Willing to adjust course when appropriate new ideas or objections are raised.
    • Love working with people!

Title: Concierge/Sales Coordinator

We are accepting applications for a FULL TIME Concierge / Sales Coordinator for The Work Lodge in the Houston area (Vintage Park and The Woodlands)

About the Role
  • Primary point of contact for the community and acts as the “face” of The Work Lodge.
  • Illustrate The Work Lodge’s core values and strive to achieve our mission
  • Support and take direction from the Lead Concierge to achieve the following:
    • Create a welcoming and collaborative community environment amongst our members through events and building relationships between members.
    • Ensure that your building is fully operational and processes are running smoothly.
    • Successfully recruit companies to utilize meeting and conference rooms.
    • Drive growth and promotion of The Work Lodge provided service offerings.
Duties and Responsibilities
Greeting/Point of Contact
  • Be the first and last point of contact for your building
  • Cover the front desk during business hours
  • Greet and check-in member guests
  • Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
  • Manage Work Lodge member check-ins and check-outs
  • Prepare and distribute promotional materials to guests/potential members
  • Answer “walk-up” member and guest questions or refer inquirer to additional resources
Membership Management
  • Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
  • Solve member-related issues to ensure a cohesive community
Building Operations and Management
  • Complete daily opening and closing checklist
  • Assist with move-ins and move-outs; prepare and distribute member welcome packets
  • Assist with building operations and maintenance to ensure highest level of member experience
    • Manage keycard activations
    • Ensuring the building is clean and well kept
    • Ordering consumables
  • Mail and Package responsibilities as needed
  • Identify issues for escalation to the Lead Concierge and document accordingly
Sales
  • Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue
  • Generate and develop sales leads and contact potential clients to build business relationships
  • Identify growth opportunities for existing members.
  • Ensure that all information is documented in LodgeOS.
  • Refer prospective or existing members to other Work Lodge locations based on their specific needs.
  • Develop and implement lead generation and sales conversion strategies.
Events and Community Management
  • Dream, promote and execute high quality events for The Work Lodge (i.e. Networking Happy Hours, Lunch and Learn, community events, etc)
  • Create revenue via outside rentals, business classes, etc.
  • Make posters for events
  • Assist with set-up and breakdown of events, including ordering food and beverages
  • Prepare newsletter
Experience and Requirements
  • College graduate with a four year degree preferred, but not required
  • Customer service and/or sales experience a plus
  • Must have strong verbal and written communication skills
  • Exceptional organizational and multitasking skills
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
  • Passion for entrepreneurial communities
  • Passion and understanding for The Work Lodge mission and values
  • Proficient in basic computer skills
Critical Competencies for Success
  • Do’er:
    • Do what you love!
    • Credibility is earned at The Work Lodge through execution and getting things done.
    • Get into the details and deliver results under highest expectations on time and quality.
    • Get hands-on with all aspects of the daily needs. The buck stops with you.
    • Pragmatism and outcomes orientation are valued and lead to wins.
    • Thrive in a fast-paced environment.
  • Solution-centric:
    • Flexibility to think outside the box.
    • Ability to foresee and identify the needs of the team.
    • Take an innovator and creator’s approach to any issues that may arise.
  • Collaborator:
    • There is no room for “I” at The Work Lodge. Every role and individual is in the organization to serve.
    • Builds trust across the organization by being a good listener and inclusively soliciting input.
    • You are open to new and innovative solutions.
    • Present well and communicate clearly and effectively to upper management and internal departments.
    • Willing to adjust course when appropriate new ideas or objections are raised.
    • Love working with people!

Want to pursue a career at The Work Lodge? Get in touch today.